Refund Policy

1. ALL PURCHASES ARE FINAL

All credit purchases, subscription payments, and add-on packages are final and non-refundable upon completion of the transaction, except as expressly set out in Section 3 (Limited Credit Restoration) or Section 5 (Service Defects) of this Policy, or as required by applicable law.

• Credit packages are non-refundable once purchased, regardless of whether credits have been used.
• Subscription fees — including the GlowCam subscription (see Section 4) — are non-refundable for the current and any prior billing periods.
• Add-on packages cannot be refunded or transferred.
• Credits consumed through the developer API, MCP connectors, or any other programmatic access are treated identically to credits consumed in the app: the purchase is final and consumed credits are not refundable.
• Unused credits remain in your account and do not expire while the account is open and in good standing, but carry no cash value, cannot be exchanged for currency, and are forfeited on account deletion or on termination for breach, as set out in Section 6.2 of our Terms of Service.

These rules apply identically to every payment processor, payment method, and currency we support — including INR transactions processed by Razorpay — as set out in Section 5.1 of our Terms of Service.

2. DIGITAL GOODS — IMMEDIATELY CONSUMED SERVICES

Our Services constitute digital goods and digital content delivered immediately upon purchase. Credits are made available for use the moment a transaction is completed. AI generation features begin consuming credits immediately upon your request. You expressly acknowledge and agree that:

• The performance of the Services begins immediately upon purchase and account activation.
• Where applicable law grants a right of withdrawal or cancellation for digital goods, you expressly waive that right by requesting immediate performance of the Services at the time of purchase.
• Credits are a digital medium of exchange for AI generation services and have no independent monetary value once issued.
• The value of credits is fully realized at the moment they are made available in your account, regardless of whether you choose to use them.

This section applies to all jurisdictions where digital goods and immediately-performed digital services are subject to specific consumer protection or withdrawal right provisions, including but not limited to the European Union (Consumer Rights Directive 2011/83/EU), the United Kingdom (Consumer Contracts Regulations 2013), and applicable Canadian provincial consumer protection legislation.

2A. Subscriptions — Immediate Performance and Proportionate Deduction

By starting or renewing a subscription you expressly request that performance begin immediately, including making your subscription credits available at once, and you acknowledge that where the subscription is fully performed within any statutory withdrawal period, the right of withdrawal is lost. If, notwithstanding this Policy, a statutory withdrawal or cancellation right that cannot be waived by contract applies to a subscription and is validly exercised, any refund will be reduced by an amount proportionate to what was supplied before you informed us of the withdrawal — including the days of access elapsed and the value, at prices then in effect, of subscription credits consumed — and nothing further is owed. This section creates no contractual withdrawal right; it operates only where such a right exists under mandatory law.

3. LIMITED CREDIT RESTORATION — PLATFORM ERRORS ONLY

We may, at our sole and absolute discretion, restore credits (not issue monetary refunds) in the following strictly limited circumstances:

• A generation job failed to produce any output solely due to a verified technical error on our infrastructure (server error, system failure, or platform outage).
• Credits were deducted from your account without any generation being attempted, due to a verified platform-side billing error.

Credit restoration requests must be submitted to support@imagera.ai within 14 days of the incident. Requests submitted after this period will not be considered.

The following do NOT qualify for credit restoration or any refund under any circumstances:

• Dissatisfaction with the quality, style, or appearance of AI-generated output.
• AI-generated output that does not match your subjective expectations.
• Output that scores differently than expected on third-party AI detection tools — AI detection technology is operated by independent third parties, changes frequently without notice, and is entirely outside our control.
• Output that does not achieve a desired aesthetic, photorealistic quality level, or specific visual characteristic.
• User error, including incorrect prompt input, incorrect LoRA selection, incorrect settings, or misuse of any feature.
• Incompatibility between your intended use and the AI-generated output.
• Changes to AI models, third-party services, or platform features that affect output characteristics, including the modification, replacement, or discontinuation of any underlying AI model.
• Generation requests declined or blocked by our content-safety systems, or refused by a third-party model provider's safety systems, because of the prompt or input you supplied. Where our systems block a request before any processing begins, no credits are consumed in the first place.
• Dissatisfaction with output generated in any mature-content or unrestricted mode, which is subject to the same rules as all other output.
• Credits consumed by requests you (or software acting with your API keys) submitted through the developer API or any programmatic integration, including erroneous, duplicate, or unintended requests made with your credentials.
• Account suspension or termination due to violation of our Terms of Service or Acceptable Use Policy.

Credit restoration is a discretionary, exception-basis remedy, and our decision on a restoration request, once communicated, is final. We may deny a restoration request, and may review the account, where: our generation logs show the output was in fact delivered, viewed, or downloaded; the account shows a pattern of restoration claims disproportionate to its usage; the same incident has already been decided; or the claim is otherwise inconsistent with our records. Submitting false or misleading restoration claims is a material breach of our Terms of Service and may result in suspension or termination, with the consequences described in Section 8 of this Policy.

4. GLOWCAM SUBSCRIPTION — ALL CHARGES FINAL

GlowCam is a real-time, on-device product. Its usable quality depends on the speed of the computer it runs on — hardware we do not supply. On lower-capability machines GlowCam measures your device and switches off the effects it cannot run smoothly, including hair colour and background replacement.

For exactly that reason, GlowCam offers a 2-day free trial that requires no payment method. The trial exists so you can evaluate GlowCam's real performance on your own hardware, on real calls, before paying anything. By subscribing after (or instead of) the trial, you confirm that you have had the opportunity to evaluate GlowCam on the device you intend to use it with.

• All GlowCam subscription charges — the first charge, renewals, and any later subscription — are final and non-refundable under the general rule in Section 1.
• Reduced or disabled effects caused by the capability of your own device do not constitute a Service Defect under Section 5 — that behaviour is disclosed here, on the GlowCam product page, and inside the product itself.
• Section 5 (Service Defects) and any rights under mandatory applicable law that cannot be waived by contract remain unaffected.

5. SERVICE DEFECTS

Sections 3 and 6 of this Policy address AI-generated output — its quality, style and variability. They do not address a feature that does not function as described. Those are different things, and we treat them differently.

If a feature you paid for demonstrably fails to perform as we described it — as distinct from producing output you did not like — contact support@imagera.ai and tell us what happened. Where we confirm the defect, we will provide a remedy appropriate to it, which may include a refund of the affected charge, and we will say plainly which remedy we are applying and why.

Nothing in this Policy is intended to charge you for a feature that did not work as described.

6. AI OUTPUT VARIABILITY — NO OUTCOME GUARANTEE

You expressly acknowledge and agree that:

• AI-generated content is inherently variable and unpredictable. The same prompt may produce materially different results across generations.
• Imagera AI makes no guarantee, representation, or warranty — express or implied — regarding the quality, appearance, style, accuracy, photorealism, or any other characteristic of AI-generated output.
• AI detection scores are not guaranteed. Third-party AI detection tools are operated independently, update their models frequently without notice, and produce results that vary by content type, tool version, and methodology. Imagera AI has no control over third-party detection tools and makes no representation that any output will achieve any particular score on any detection platform.
• Our Real Camera and photorealism features are designed to produce naturally-looking output, but results vary based on input content, model selection, and generation parameters. These features do not guarantee any specific outcome or detection result.
• Dissatisfaction with AI output quality, regardless of the reason, does not constitute a service failure and does not entitle you to a refund or credit restoration.

This acknowledgment was presented to you at the time of account creation and forms part of your agreement to our Terms of Service.

7. MANDATORY PRE-DISPUTE CONTACT REQUIREMENT

Before initiating any payment dispute, chargeback, or reversal with your bank, card issuer, or payment processor, you are required to contact Imagera AI support first and provide us with a reasonable opportunity to resolve your concern.

• Contact us at support@imagera.ai with a detailed description of your concern.
• We will respond within 5 business days.
• You must allow the full 5-business-day response window to elapse before initiating any dispute with your payment provider.

Failure to contact us before initiating a payment dispute constitutes a breach of these Terms and may result in immediate account suspension, permanent account termination, and our submission of evidence to your payment provider demonstrating your acceptance of this Policy and our Terms of Service at account creation.

8. CHARGEBACKS, PAYMENT DISPUTES, AND CONSEQUENCES

If you initiate a chargeback, payment reversal, or dispute with your bank or card issuer, Imagera AI reserves the right to:

• Immediately suspend or permanently terminate your account and all associated access to the Services, without notice and without refund of any remaining credits.
• Submit the evidence described in Section 9 to your payment provider, card network, and/or Stripe.
• Recover dispute fees and associated costs. Payment processors charge merchants a fee for each chargeback filed (typically $15–$25 USD). If a chargeback is filed in circumstances that breach this Policy, you agree to reimburse Imagera AI for all chargeback fees, dispute processing costs, and reasonable legal costs incurred as a direct result of the dispute.
• Permanently ban you from creating new accounts on the platform.
• Report fraudulent chargeback activity to fraud prevention networks and, where applicable, law enforcement.

The records we hold are listed in Section 9. Where they show that a service was delivered as described, we submit them. Where they show that it was not, we say so and put it right.

9. EVIDENCE RETAINED BY IMAGERA AI

For the purpose of responding to payment disputes, fraud prevention, and legal compliance, Imagera AI retains the records listed below for a minimum of 24 months from the date of the relevant transaction, except where an earlier deletion is required by law or by a valid deletion request. This list describes what we actually hold — no more. Where this period differs from a category-specific period in our Privacy Policy, the Privacy Policy governs.

• Account registration records, including the date and time of signup.
• A timestamped record of your acceptance of the Terms of Service, Privacy Policy, and Refund Policy, recording the version of each document in effect at that time and the point at which it was captured.
• All credit purchase and subscription payment records.
• For our AI generation Services: generation logs, including timestamps, credit costs, feature used, and completion status for each generation request.
• For GlowCam: the dates of your trial and subscription, and a count of metered minutes of use. GlowCam processes video entirely on your own device — no webcam imagery is ever uploaded to us, so no record of it exists or can be produced.
• Support ticket history and email communications.
• A truncated network portion of the IP address (for example 203.0.113.0/24) together with a non-reversible cryptographic hash of the full address. We do not retain full IP addresses.
• Device and browser characteristics — device type, operating system, browser, screen size, time zone, language and user-agent string — and the approximate location derived from your IP address.

This evidence is available for submission to payment processors, card networks, courts, or law enforcement upon valid legal request or in response to a payment dispute.

10. SUBSCRIPTIONS — CANCELLATION AND BILLING

You may cancel your subscription at any time through your account dashboard. Cancellation stops future charges and, except where Section 5 (Service Defects) applies, does not entitle you to a refund of amounts already billed. Access continues until the end of the current billing period.

Initiating a chargeback or payment dispute does not constitute cancellation. Only cancellations completed through the account dashboard or confirmed in writing by our support team are valid. See Section 7 of our Terms of Service for full subscription terms.

11. GOVERNING LAW AND JURISDICTION

This Refund Policy is governed by the laws of Canada and the applicable provincial laws of the province in which Imagera AI is registered. Any dispute arising under this Policy shall be resolved in accordance with the Dispute Resolution provisions set out in Section 22 of our Terms of Service.

Nothing in this Policy limits any rights you may have under applicable mandatory consumer protection laws in your jurisdiction that cannot be waived by contract. Where such mandatory rights exist and conflict with this Policy, this Policy shall apply to the maximum extent permitted by law.

12. CONTACT US — VALID SUPPORT REQUESTS

For any billing questions, credit concerns, or service issues, contact our support team before initiating any dispute with your payment provider:

• Email: support@imagera.ai
• Response time: within 5 business days for valid support requests

A valid support request is one sent from the email address registered to your Imagera account that identifies the account and, for billing matters, the transaction concerned (date, amount, or receipt number), and describes the issue in enough detail for us to investigate. Our response-time commitments apply to valid support requests. We may decline to engage with, or deprioritize, requests that are anonymous, abusive, threatening, fraudulent, automated/spam, or that re-open a matter we have already resolved and explained without presenting new information.

This does not limit any statutory channel: takedown and non-consensual intimate imagery reports, privacy rights requests, and legal notices are always accepted and handled under the procedures and timelines stated in our Terms of Service and Privacy Policy, whether or not they come from a registered account email.